Interact : Communications Continuity

Text and Voice Conferencing for Telecoms Continuity

During system downtime and an important aspect of disaster recovery is the ability of personnel to communicate with supervisors and other key staff during the recovery process.

999Alert Conferencing provides the tools for continuity during any system downtime with comprehensive conferencing and communication mechanisms for staff involved in the recovery. Staff can respond with availability information, join text or voice conferences and provide feedback that is available to supervisors in real time reports.

Use of headings and 'reply-to' mechanisms allows supervisors to control the flow of SMS based discussions and keep all relevant personnel up-to-date on developments in the recovery process. Supervisors are also able to keep track of key staff and ensure that their role in handling the emergency situation is optimized.

Phone conferencing can extend from listen-in 'noticeboard' services such as Voicebank to conference calls allowing discussion between staff and management.

SMS Conference

Real-Time Reports

During the emergency real time reports are available to supervisors via the web administration or sent via email and these can provide feedback on all developments and aspects of the recovery.

Conference Records

The option exists for maintaining a record of the discussion for later review. This can be invaluable in developing efficient practices during any further phone system downtime. Management and Supervisors can implement changes to your business DR plan and involve those staff who participated in the recovery in the improvements.

In the case of text based conferencing the records can be in the form of document downloads, and where voice conferencing was used call recordings will be available as wave files.

Good Communications

A comprehensive Disaster and Telecom Recovery Management Plan involves good inter-staff communication, which can in turn ensure the correct message is delivered to customers and can facilitate a quicker end to the emergency. 999Alert Conferencing is an invaluable tool in efficient handling of telecoms emergencies.