Business Continuity and Crisis Management Products
DR Applications
Telecoms downtime can be the result of any number of emergencies from those created by failure in existing systems to natural disasters and malicious damage.
The cost to business during any failure in communications, both financially and in terms of damaged reputation, is considerable and without a suitable DR contingency your business may suffer.
999Alert DR applications cover a vast range of business continuity needs from simple information services through to complete call centre ACD backup. Hosted in multi-site data centres, our systems are resilient and secure and provide business peace of mind.
Alert : Notify Staff and Customers during Emergencies
During emergencies and communications downtime staff and customers need alike need to be kept informed. This may be key staff through to an entire database.
The Alert range of products provide notification services from phone-in voicebank after SMS alert to fully controllable simultaneous alerts via phone, sms, email, fax and with full online reporting. Our huge bandwidth and number of phone lines mean we can contact thousands of people very quickly.
The Alert applications take over the lengthy process of contacting staff and clients during emergencies.
Publish : Message Noticeboard for Updated Downtime Information
The Voicebank Noticeboard provides a facility for leaving messages and information for anyone affected by downtime brought on by an emergency or telecoms downtime. This may be staff, customers and even the press and general public.
Access to updated information will alleviate concern among staff, particularly your off-site workforce, who may feel isolated during any disaster recovery period and customers who may become frustrated at their inability to contact your business.
Voicebank is a simple service to administer and can be the difference between good communications or staff and customer frustration during incident recovery.
Interact : Text and Voice Conferencing
An important part of any recovery process during telecoms downtime is the ability of key staff to communicate. 999Alert can provide the mechanism for conferencing via SMS and phone.
Key personnel can join text and phone conferences via our systems and provide information that can be used by supervisors to maintain control over the situation and keep your business infrastructure functioning.
Backup : Phone System Standby
999Alert Backup will host a standby of your entire phone system which can be brought online within minutes of any incident or failure of your own in-house communications. Calls from customers can then be directed to your staff with the calls being taken on landlines, mobiles and on VoIP phones.
Customers will remain unaware of any downtime of your in-house system and staff can continue to receive enquiries and communicate with each other.
Using 999Alert outsourced disaster recovery services results in considerable savings in setup, running and maintenance costs over establishing a hardware backup in an off-site location.
Our considerable resources in terms of bandwidth and phone lines means we can backup any size network.
Personnel Phone Numbers
Personnel Numbers, also called Personal Numbers, Follow Me or Find Me Numbers, provide complete control over how calls arrive on your home phone, work phone, mobile or VOIP phone: Personnel Numbers Information.
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