Backup : Telecoms Redundancy

Phone System and Call Centre Standby Systems

Business can often overlook effective disaster recovery of their phone system in comparison with data systems where they risk loss of data. Of course if it’s not possible to take calls and connect staff and customers then the loss to business can be considerable.

In the event of failure, a phone system or call centre ACD can be replaced by a hot standby hosted by us with calls delivered to your staff or backup staff.

It's not just unforeseen acts of nature that can disable your communications, anyone in business will be all too aware of the problems associated with keeping in-house hardware and computer systems running 100% of the time.

There are any number of reasons why your availability to existing and potential customers can be interrupted, including vandalism, theft or even hacking. Risk assessment should be part of any business continuity planning.

Reliable communications redundancy will allow you to concentrate on business development free of concern. Good Business Strategy demands reliable redundancy, your customers expect to be able to reach your staff.

In-House Phone System Replication

We replicate your phone setup and PBX, including caller menus, call distribution queues and voicemail, and take over processing your calls within minutes of your systems going down. Where necessary we can offer the same prompts customers hear on your current system.

Once 999Alert has taken over handling your calls your agents can start receiving calls by logging in to ACD groups using mobiles, landlines, VoIP phones or at existing back-up call centres. Users can receive voicemail by email.

The phones that become the 'extensions' of the system during downtime can be in different locations throughout the globe making the 999Alert service geographically anonymous.

All this ensures that your customers are unaware of the transition or your telecoms downtime and there is no resultant loss of business.

Resilient DR Technology

The 999Alert Service is part of an array of Telecoms Applications developed by parent company X-on. A complex array of technologies backed with many years of experience in the telecommunications industry ensures the DR applications are sufficiently robust and capable of covering any level of in-house system.

We host the service on resilient multi-site servers ensuring our own systems offer complete redundancy. Considerable bandwidth and a huge number of telephone lines ensure ample coverage of even the heaviest business call traffic.